+34 93 846 49 41 serxar@serxar.com C/ Tarragona, 20 - 08402 Granollers
 

Privacy Policy

BASIC INFORMATION ON DATA PROTECTION

 

Responsible
 

SERXAR, S.A.U.

 
Purpose
We use your data to deal with queries, as well as, where appropriate, to send you personalised communications.
Legitimation
The legitimacy for the processing of your data lies in the express consent of the user with SERXAR, S.A.U.
Recipients
 

Your data will be processed by third party collaborators working with SERXAR, S.A.U.

 
     Rights
You have the right to access, rectify, delete, oppose, limit and request portability of your personal data.
Additional information
 You can consult additional and detailed information on how we manage your personal data and the rights you have by consulting the full text of the Privacy Policy below, as well as the Cookies Policy.

ADDITIONAL INFORMATION ON DATA PROTECTION

 

SERXAR, S.A.U. undertakes, as the party responsible for the processing of your personal data, to adopt the necessary technical and organisational measures to ensure that the processing of your data complies with the provisions of Regulation (EU) 2016/679 (hereinafter, “RGPD”) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights (hereinafter, Organic Law 3/2018).

SERXAR, S.A.U. treats your personal data in a lawful and lawful manner, ensuring that they receive adequate protection and that they are not subject to improper use. Likewise, SERXAR, S.A.U. aims to be transparent in the management of the personal data of its customers and users, providing them with all the necessary information on the collection and processing of their data.

Therefore, the purpose of this Privacy Policy is to inform you about who will process your personal data, why we collect this data, how long we will keep the collected data, to whom we will pass it on and what your rights are in this respect.

By providing us with your personal information and using our Website, we understand that you have read and understood the information on personal data protection set out in this Privacy Policy and in the Cookie Policy.

 

  1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

 

El Responsable del Tratamiento de sus datos personales es:

 

Company name: SERXAR, S.A.U.

N.I.F: A59161158

Telephone number: 938 464 941

Postal address:  Carrer Tarragona 20. 08402, Granollers (Barcelona).

E-mail: serxar@serxar.com

 

  1. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

 

Depending on the products, services or functionalities requested by customers and users, SERXAR, S.A.U. will have to deal with some data or others, which, in general, will be the following:

 

– Identification and contact data: name, surname, contact telephone number, postal address, e-mail address, among others;

 

– Data collected automatically: when interacting with our Website, certain navigation data is collected automatically. This information is collected by means of cookies, the regulation of which is detailed in the SERXAR, S.A.U. Cookies Policy.

The information that we may collect automatically refers to you

r use of our Website and the devices you use to access and interact with them. Some of the data we collect are: the IP address, the browser you use, the date and time of access to the Website, the Internet address of the website through which you have accessed our Website, information about the pages visited by the user within the Website and the time spent browsing on each page; among others.

 

The personal data collected are processed for the following purposes:

 

– Quality analysis: to carry out surveys on customer and user satisfaction in relation to the quality of the products and services offered by SERXAR, S.A.U.;

 

– Attention to customers and users: to channel and attend to their requests, queries and complaints for their management and resolution;

 

– Improving the user’s experience on the Website: to carry out analytical studies and statistics on how users browse the SERXAR, S.A.U. Website.

 

 

  1. WHAT ARE THE LEGITIMATE BASES FOR THE PROCESSING OF YOUR DATA??

 

The legal basis that allows us to process your personal data depends on the purpose for which we process it, as detailed below:

 

– Quality analysis. The legitimacy of the processing of your data lies in the legitimate interest of SERXAR, S.A.U. to analyse the degree of satisfaction of customers and users, in order to be able to offer them products and services of the highest quality;

 

– Customer and user service. The legitimacy of the processing of your data lies in the legitimate interest of SERXAR, S.A.U. to attend to your requests and complaints, to be able to attend to you properly and resolve your requests. In the case of queries related to the exercise of your legally recognised data protection rights, SERXAR, S.A.U. requires the processing of your data in order to comply with the legal obligations that bind it in this area;

 

– To improve the user’s experience on the SERXAR, S.A.U. Website. The legitimacy of the processing of your data lies in the legitimate interest of SERXAR, S.A.U. to know the degree of satisfaction of the users and to adopt the appropriate corrective measures to improve the quality of our services.

 

  1. HOW LONG WILL WE KEEP YOUR DATA?

 

Your personal data will be duly stored for the time necessary to be used for the purpose for which they were collected.

 

Personal data will be stored using appropriate security measures to ensure their accuracy and integrity for as long as their processing is necessary for the purpose for which they were collected or as long as you do not exercise your right to erasure or restriction of processing.

 

In these cases, we will keep your personal information blocked, without processing it and for the legally stipulated periods, in order to attend to possible liabilities and to be able to accredit the fulfilment of our legal and contractual obligations. Subsequently, SERXAR, S.A.U. will definitively delete your personal data.

 

  1. WITH WHOM CAN WE SHARE YOUR DATA?

 

Your personal data will be processed by members of SERXAR, S.A.U. who act on behalf of the organisation and in relation to whom the corresponding contracts have been perfected, which contain specific obligations of confidentiality and diligent management of personal data in accordance with the legislation in this area.

 

In certain cases, in order to comply with the purposes set out in this Privacy Policy, SERXAR, S.A.U. will need to share your personal data with other companies in the Group and with the following third parties:

–           financial institutions

–           technological and analytical service providers;

–           logistics, transport and delivery service providers and collaborators, and/or establishments collaborating with them;

–           public authorities and public bodies in order to: comply with a court order, subpoena or search or for any other reason required by law; deal with possible liabilities arising from the processing of personal data; prevent unlawful uses of our Website or violations of our Website policies; deal with third party claims; contribute to the prevention and investigation of suspected fraud; among others.

 

These third party collaborators only have access to the personal information necessary to carry out the corresponding services and are required not to use it for any purpose other than that requested. SERXAR, S.A.U. also requires from these third parties the same degree of protection and confidentiality that we apply in the management of your personal information. Likewise, all of them are subject to the obligations set out in their respective data processing contracts with SERXAR, S.A.U.

 

 

  1. WHAT ARE YOUR RIGHTS?

 

You are entitled to exercise the following rights in relation to the processing of your personal data:

 

– Access (art. 15 RGPD): allows you to obtain certain information about the purposes for which your data are being processed, the recipients to whom they are communicated or the categories of data being processed, among others.

 

– Rectification (art. 16 RGPD): allows you to contact the Data Controller to modify inaccurate personal data and to complete incomplete data.

 

– Erasure (art. 17 RGPD): allows you to request the erasure, without undue delay, of your personal data being processed by the Controller.

 

– Limitation of processing (art. 18 GDPR): allows you to obtain from the Data Controller the limitation of the processing of your data.

 

– Portability (art. 20 GDPR): allows you to receive your personal data or have them sent to a third party, in a structured, commonly used and machine-readable format.

 

– Opposition (art. 21 RGPD): allows you to oppose the processing of your data by the Responsible. However, you may only exercise this right against processing operations that are based on a legitimate public interest or a legitimate interest of the Responsible.

 

 

6.1.          HOW CAN I EXERCISE MY RIGHTS?

 

In order to exercise your data protection rights, SERXAR, S.A.U. makes the following means available to you:

– By written and signed request addressed to the Company [Calle Tarragona 20. 08402, Granollers (Barcelona)], indicating the reason for your request and the right you wish to exercise, and attaching a photocopy of your ID card or equivalent document proving the identity of the applicant;

– By sending the completed and signed form, enclosing a photocopy of the ID card or equivalent document proving the identity of the applicant, to the following e-mail address: serxar@serxar.com

The forms for exercising the different rights are provided below:

 

You also have the right to contact the Spanish Data Protection Agency (https://www.agpd.es/portalwebagpd/index-ides-idphp.php) for any claim arising from the processing of your personal data.

 

  1. CHANGES IN THE PRIVACY POLICY

 

This Privacy Policy is subject to continuous review by SERXAR, S.A.U., and will be modified whenever necessary in order to adapt it to current legislation at any given time or to any change in our Website.

In the event that the updating of the Policy involves a substantial change in the processing of your personal data, we will notify you of this modification through our Website (by means of a banner, a pop-up or a push notification) so that you can review and assess it.

We therefore recommend that you periodically review the Privacy Policy to keep yourself informed of any new developments regarding the processing of your personal data.